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Voice Mail Setup

Setting Up Your Mailbox

Logging into your mailbox for the first time

  • Dial 4699 or press the Message key
  • Enter your mailbox number (same as your extension), followed by #
  • Enter your default password (62 + your 4-digit extension number), followed by #
  • You will be advised that your mailbox password has expired

Changing your password

  • Press 84
  • Enter your current password (62 + your extension number), followed by #
  • Enter your new password (must be a minimum of 4 digits), followed by #
  • Enter your new password again, followed by #
  • Your password has been changed and you now have access to the message list.

Recording your name

Your name identifies you as the owner of the mailbox. It will be played to callers using the directory and internally in the message envelope.

  • While logged into your mailbox, press 829
  • Press 5 to record. You will immediately hear a tone.
  • Speak your first name and last name.
  • Press # to stop recording.
  • The system will play back your recording.
  • Press 5 to re-record, if required.

Recording your personal greeting

Your personal greeting tells your callers that you are unavailable to take their call.

  • While logged into your mailbox, press 82
  • Press 1 for your External Greeting
  • Press 5 to record. You will immediately hear a tone.
  • Speak your greeting.
  • Press # to stop recording.
  • Press 2 to listen to your greeting.
  • Press 76 to delete the greeting and 5 to re-record, if required.

Call Pilot Quick Reference

Message List Commands

1 Skip Back
2 Play
21 Decrease speed
23 Increase speed
24 Decrease volume
26 Increase volume
3 Skip Forward
4 Previous Message
5 Record
6 Next Message
7 Message Commands
8 Mailbox Commands
9 Call Sender
* Help
0 Attendant/Thru- Dial
# Stop/Pause

Message Commands

71 Reply
72 Play Envelope
73 Forward
74 Reply All
75 Compose
76 Delete/Restore
79 Send  

Mailbox Commands 

82 Greetings
84 Password Change
855 Distribution Lists
86 Go to a Message
829 Personal Verification

Voice Mail System Access Numbers

Voice Mail Access (to listen to messages from off campus): (403) 556-4699
Express Messaging: 1252
Name dialing/addressing prefix: 11
Transferring a call directly to a mailbox :
   * Press the Transfer key (or link) on your set and dial 1252.
   * When the system has answered (“Express Messaging. To mailbox?”), enter the mailbox number, followed by #.
   * Immediately, press Transfer (or link) again.

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