This 5 course program is designed for individuals who are currently employed within the accommodation sector and are looking for an opportunity to further develop and enhance their knowledge and advance their career potential. This certificate is designed to ensure that learners will understand the human side of the accommodation management sector as they demonstrate effective planning, organizing, training, directing and evaluating employees and processes.

Accommodation Guest Services Certificate

Greeting guest at a desk

What can you expect from this program/course?

This five course certificate will prepare successful students for entry level positions within the accommodation sector and will focus on providing quality service to guests and supporting guest satisfaction.

We offer several courses including:

  • Introduction to the Accommodation Sector
  • Workplace Communication
  • Front Office Operations
  • Quality Service Integration
  • Work Experience

What will you learn?

This program will combine theory and practical skills and has industry work experience incorporated into it. Upon successful completion of this program, students will be able to:

  • Communicate with stakeholders to achieve personal and organizational objectives
  • Apply workplace skills to achieve personal and organization objectives
  • Apply professional standards to achieve personal and organizational objectives
  • Apply ethical standards to achieve personal and organizational objectives

Program at a glance

Credential: Certificate

Length of Program: 8 Weeks / Course

Method of Delivery: Online

Program Intakes: Staggered Intake, 1-Course / 8-Week period, beginning January 2018

Applications Are Open Now. Registration Deadline: Two weeks prior to class start date

Selection Process for Admission: First registered, first accepted

Fees: $799 per course

Admission Requirements: None

Course Details

Each course can be taken as individually. 


Intro to the Accommodation Sector | October 29 - December 21, 2018

Students will receive a broad overview and introduction to the lodging industry. This course will explore the history, sub-sectors, careers, and trends in accommodations.

Prerequisite: None


Front Office Operations | Jan 21 – March 15, 2019

This course will present a systematic approach to front office procedures. Students will examine the flow of business throughout the guest cycle. Property Management Systems (PMS) will be explored

Prerequisite: Introduction to the Accommodation Sector


Workplace Communication | March 18 – May 10, 2019

In this course students develop writing and presentation skills. Students will apply rules of grammar, spelling, punctuation and mechanics in the development of letters, email and short reports. Students will demonstrate strategies and techniques for creating informative and persuasive presentations.

Prerequisite: None


Quality Service Integration | September 10 - November 2, 2018

This course explores ways to provide exceptional customer service at every opportunity through the guest cycle. Students will learn strategies to create, assess, and respond to, a variety of guest interactions in various situations. 

Prerequisite: None


Accommodation Guest Services - Work Experience | November 5 - December 28, 2018

Students will gain 250 hours of practical, industry experience. They will apply and integrate academic knowledge in an Accommodation Front Office position by carrying out assigned daily duties in the workplace. The workplace and position (paid or unpaid) in a qualified organization must be approved by the instructor.

Prerequisites: 

  • Introduction to the Accommodation Sector
  • Front Office Operations
  • Quality Service Integration
  • Workplace Communication