Accommodation Management Certificate

Workplace Communication

What can you expect from this program/course?

This 5 course program is designed for individuals who are currently employed within the accommodation sector and are looking for an opportunity to further develop and enhance their knowledge and advance their career potential. Each course can be taken on a stand-alone basis, and are taken entirely online, fitting your schedule.

Courses offered include: 

  • Accommodation Sales and Marketing
  • Integrated Communications for Effective Management
  • Principles of Supervision in Hospitality & Tourism
  • Managing for Quality Service
  • Front Office Management

What will you learn?

This certificate is designed to ensure that learners will understand the human side of the accommodation management sector as they demonstrate effective planning, organizing, training, directing and evaluating employees and processes.

Upon successful completion of this program, students will be able to:

  • communicate with stakeholders to achieve personal and organizational objectives
  • apply strategic leadership skills to achieve organization objectives
  • analyze business information to make strategic decisions
  • apply resource management skills to achieve organizational objectives
  • apply critical thinking skills to achieve organizational objectives
  • apply professional standards to achieve personal and organizational objectives
  • apply ethical standards to achieve personal and organizational objectives
  • utilize business technologies to perform workplace duties
  • demonstrate effective supervisory and leadership skills

Program at a glance

Credential: Certificate

Length of Program: 8 Weeks / Course

Method of Delivery: Online

Program Intakes: Staggered intake, 1 course / 8 week period, beginning January 2018

Applications Open Now. Registration Deadline: Two weeks prior to class start date

Selection Process for Admission: First registered, first accepted

Fees: $799 / Course

Course Details

Each course can be taken as individually. 


Accommodation Sales and Marketing | September 10 - November 2

This course defines the scope and segmentation of the accommodations market including rooms, meetings and conventions, business and leisure segments, individual and group markets. The marketing mix and effective selling strategies will be explored as it relates to products and services. Students will demonstrate application of key principles.

Prerequisite: None

Registration Deadline: January 5


Integrated Communications for Effective Management | March 18 – May 10, 2019

Students will identify and discuss elements of effective communication. They will prepare materials that will enhance communication practices and be an extension of their management techniques. The scope of this course will cover principles of written and verbal interactions, internal and external communications, meeting preparation, delivery and recordkeeping, training, presentations, leading meetings, soliciting and utilizing feedback, and the use of various technologies.

Prerequisite: None

Registration Deadline: January 5


Principles of Supervision in Hospitality & Tourism | October 29 - December 21, 2018

This course is designed to provide students with the principles of supervision as they apply specifically to the hospitality and tourism industry. While recognizing relevant Alberta employment and human rights legislation, students will explore, develop, and apply effective strategies for onboarding, training, supervising, evaluating, engaging, and empowering employees.

Prerequisite: None

Registration Deadline: 2 weeks prior to course start


Managing for Quality Service | May 13 – July 5, 2019

In this course students will assess guest needs and develop business strategies that result in service excellence. The scope of this course involves opportunities to generate ideas and create procedures that integrate quality service into all aspects of the guest experience.

Prerequisite: None

Registration Deadline: 2 weeks prior to course start


Front Office Management | Jan 21 – March 15, 2019

This course takes a managerial and entrepreneurial approach to the accommodation industry to ensure a property’s profitability while meeting the needs of guests. Key topics include: management functions, decision making and problem solving, cost and sales concepts, and yield management and control principles.

Prerequisite: Principles of Supervision in Hospitality and Tourism

Registration Deadline: 2 weeks prior to course start