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If your veterinary team is looking for training to enhance both the client experience and internal relationships,  this training may be your key to unlocking the communication potential within your practice!

Improve communication outcomes and enhance the client experience by learning and applying communication skills to each client interaction. Reduce stress and compassion fatigue within your veterinary team by providing them with the skills to navigate potentially challenging interactions. Just imagine the enthusiasm and productivity when your entire team feels calm & confident handling even the most challenging situations!

Bring the expertise in to your clinic to save both time & money. We provide customized communication seminars and workshops that address the unique client base, practice type and team structure of each veterinary practice.

 

Options:

Seminar or workshops 2-4 hours in length that can be delivered at the location easiest for your team to access:  

1) Your practice location
2) Olds College Calgary Campus
3) Olds Campus, Olds, AB

 

Some of our most popular session topics:

1) Discussing money with clients
2) Core communication skill building
3) Grief support during pet loss
4) Enhancing client experiences
5) Client centered approach to veterinary consultations

 

 

This course list comes from our Curricunet Academic database

Session facilitator: Becky Taylor

Becky Taylor has been active in her career as a Registered Veterinary Technologist (AHT) in Alberta for over 20 years. She graduated from Fairview College in 1993 and worked in a mixed animal practice for over 6 years. In 1999, Becky joined the teaching team at Olds College in the AHT Program. Becky holds a certificate in Veterinary Hospital Management and has completed extensive training in leadership and communication. Becky’s passion for working with people has led to her devoting much of her professional development to learning and teaching communication skills in an applied manner. She has been active on provincial and national veterinary organizations as well as on various committees at Olds College. Becky has recently completed her Master of Arts in Professional Communication through Royal Roads University which included a final research paper focusing on the communication practices of RVTs in practice. An avid advocate for practicing communication skills within the veterinary profession, she teaches courses in communication which includes lecture and simulations to all students in the animal health programs at Olds College (AHT, VMR, VTA) as well as coaches & examines veterinary students at UCVM in simulated communication settings. She has spoken extensively on the topic of communication to various groups in the animal health industry and is well respected for her enthusiasm and knowledge in that area.

Continuing Education


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For More Information:

Continuing Education Department


Toll Free: 1-800-661-6537 
Email: coned@oldscollege.ca

Olds College leads real-life, hands-on education in Canada. We help you explore your passion.