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Annual Communications Summit for Veterinary Professionals

annual communications Summit
  • Attend Interactive Workshops with Subject Matter Experts
  • Improve patient health outcomes
  • Strengthen effective communications skills
  • Discover strategies to manage client expectations
  • Improve your bottom line


Friday (Attendance is optional)

7:00 p.m.  -  9:00 p.m.  Social at Just Jack's Lounge (Pomeroy Inn at Olds College)


  8:00 a.m.  -  8:30 a.m.  Registration

  8:30 a.m.  -  9:00 a.m.  Opening Remarks: Dr. Phil Buote, Deputy Registrar, ABVMA

  9:15 a.m.  -  9:45 a.m.  Communications Training: The Science Behind the Skills

  9:45 a.m. - 10:00 a.m.  Break

10:00 a.m. - 11:15 a.m.  Say What You Mean: Core Communications Skills

11:15 a.m. - 11:30 a.m.  Break

11:30 a.m. - 12:00 p.m.  Workshop Overview: Next Steps

12:00 p.m.  -  1:00 p.m.  LUNCH

  1:00 p.m.  -  3:45 p.m.  Interactive Workshops

  3:45 p.m.  -  4:00 p.m.  Break

  4:00 p.m.  -  4:30 p.m.  Putting it all Together


The more team members that attend, the greater the benefit for the entire clinic, so we are offering discounted tuition if you bring 3 or more people from the same clinic! 

Course Details

Course Dates/TimesNext session TBA
Delivery Method On-Campus
Course length One day + optional social the evening prior
Credits The event is approved by ABVMA for 6 hours of Continuing Education credit
LocationOlds College
Tuition$225 per person
$195 per person if 3 or more people attending from the same clinic
Other feesn/a
Required Text & Materials n/a
Registration Deadline10 business days prior to the event
Other detailsTuition includes all sessions, continental breakfast, lunch, refreshments, and Friday night social with appetizers

Continuing Education

For More Information:

Continuing Education Department

Toll Free: 1-800-661-6537 



Dr. Serge Chalhoub, Bsc., DMV, DACVIM

Born and raised in Montreal, Dr. Chalhoub graduated from the DVM program at the Faculty of Veterinary Medicine (FMV) of the University of Montreal in 2004. He then completed a one-year rotating small animal internship at the same institution. After working for two years as a general practitioner and emergency veterinarian at the DMV Centre in Montreal, Dr. Chalhoub pursued a residency in small animal internal medicine at the Animal Medical Center (AMC) in New York City. Once completed in 2009 he stayed on at the AMC as their first renal/hemodialysis fellow under Dr. Cathy Langston. During this time, he was also trained in interventional radiology/endoscopy with Drs. Chick Weisse and Allyson Berent (urethral/ureteral/tracheal stents, cystoscopy-assisted ectopic ureter ablation, lithotripsy). Since July 2012, Dr. Chalhoub has been an instructor at the University of Calgary’s Faculty of Veterinary Medicine. He was the recipient of the 2013 Canadian Veterinary Medical Association’s Teacher of the Year Award. Dr. Chalhoub has been extensively involved in communication and professional skills at the UCVM. He is the co-coordinator of the UCVM-CUPS Pet Health Clinics, which promotes 3rd year DVM students practicing their professional skills and wellness exams with the pets of the tenants of the Calgary Urban Project Society.


Jayne Takahashi, DVM, MBA

Dr. Jayne Takahashi loves all things communication!  Throughout her diverse career, professional communication skills have remained her focus and her passion.  Jayne has held a number of positions including companion animal veterinarian, pet nutrition counsellor and educator, national marketing manager in the pet food industry, Vice President of Communications for Canada’s largest network of veterinary practices and currently, consulting through her company,  Communication Leads.  In each of these roles, her focus is on educating, coaching and training individuals and teams on the power of communication skills.


Jayne received her Doctor of Veterinary Medicine degree from the Western College of Veterinary Medicine at the University of Saskatchewan and a Master of Business Administration degree from the University of Calgary. She is a regular contributor to the Alberta Association of Animal Health Technologists newsletter with her “Communications Corner” column and speaks nationally at conferences and training events.

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Becky Taylor, RAHT

Becky Taylor has been active in her career as a Registered Animal Health Technologist (AHT) in Alberta for over 20 years. She graduated from Fairview College in 1993 and worked in a mixed animal practice for over 6 years. In 1999, Becky joined the teaching team at Olds College in the AHT Program. Along with her teaching role, she is currently the coordinator of the following programs; Animal Health Technology, (AHT), Veterinary Medical Receptionist (VMR) and Veterinary Technical Assistant (VTA). Becky holds a certificate in Veterinary Hospital Management and has completed extensive training in leadership and communication. Becky’s passion for working with people has led to her devoting much of her professional development to learning and teaching communication skills in an applied manner. She has been active on provincial and national veterinary organizations as well as on various committees at Olds College. She has spoken extensively on the topic of communication to various groups in the animal health industry and is well respected for her enthusiasm and knowledge in that area. She loves working with students and is a strong advocate for Olds College. Becky is currently completing her Master of Arts in Professional Communication through Royal Roads University.

Gold Sponsors:

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