MyCreds

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MyCreds

Olds College is pleased to partner with MyCreds™️, powered by Digitary, a leading digital credential expert and platform for certifying, sharing, and verifying academic credentials, to issue official transcripts, verifications of enrolment, badges and other college documents in a secure digital format.

Benefits of using MyCreds™

MyCreds™ ensures your documents' authenticity when accessed through the MyCreds™ portal. MyCreds™ stores your documents securely and your data remains under Olds College’s control. This information can only be accessed by you, Olds College, and whomever you choose to share your documents with.

Documents issued through MyCreds™ are authentic, tamper-evident, and legally valid. The underlying MyCreds™ system has been independently tested by security experts. MyCreds™ documents contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.

Frequently Asked Questions

What email address will MyCreds™ send notifications and instructions to?

  • Current Credit Students: will be notified through their Olds College email address.
  • Alumni Credit Students: will be notified through email address provided upon document request.
  • Continuing Education Students: will be notified through the email address provided upon registration.

What are Share Credits?

A share credit is the term used by MyCreds™️ to indicate if you have paid for the ability to share a document. By default, you will not have any share credits on your MyCreds™️ account when you first use the platform. When you need to share a document with a third party, you will have the ability to buy 1 or more share credits at that time.

1 share credit = 1 document share = Pay to Share.

How do I order my eTranscript?

Fill out a Transcript Request form. Olds College will process the request and you will be sent an email letting you know when it is available. We process transcripts weekly (twice a week during peak times).

How do I order my Verification of Enrolment?

Fill out a Verification of Enrolment request form.  Olds College will process the request and you will be sent an email letting you know when it is available. We process transcripts weekly (twice a week during peak times).

Registration and logging in

How do I register for a MyCreds™ credential wallet?

If your Canadian college and/or university has joined MyCreds™, they will email you directly when documents, transcripts and credentials are issued to you through the MyCreds™ credential wallet. Make sure you follow the instructions in that email to register and create your MyCreds™ account.

Make sure you use the same email address that you used to register.

I don’t remember my password.

You can reset the password for your MyCreds™ account by clicking on the “Can’t Sign In?” link on the MyCreds™ login page. This will send a reset password email to your student email address. Make sure you specify the same email address that you used to register.

I reset my password using "Can't Sign In?", but I have not received an email.

Please check the following:

  • Your spam folder.
  • Make sure you used the same email address as the one you used to register.
  • Please note that the reset password email will be sent to the primary email address that you have set for your MyCreds™ account.

If issues persist, please contact the Registrar’s Office.

Accessing my documents

I can’t see any documents in my MyCreds™ credential wallet. What do I do?

Please check the MyCreds™ email sent by your college or university and click on the link in the email to access your document/s.

If you are still not able to access your document/s then please contact the Registrar’s Office at your college or university. Make sure to provide details including the email address you used to login MyCreds™ account and your student id assigned by your college or university.

My email address assigned by my college or university is no longer active. How do I login and access my records?

If you have linked your personal email address with your MyCreds™ account then please try accessing documents by logging into the MyCreds™ login page with your personal email address.

If you have not linked your personal email address with your MyCreds™ account then you will have to request that the Registrar’s Office at your college or university re-issue your documents to your personal email address. Unfortunately, because you did not set up your personal email when you first activated your account, the MyCreds™ team is not able to assist you.

Sharing documents

I would like to share my credentials with an organization that is not listed as a "registered organization".

Not all organizations are set up as a “registered organization”. That’s completely okay. You can still provide them access to your documents and credentials in your MyCreds™ credential wallet.

Please share your credentials using the “Generate a link to my documents” option within your MyCreds™ credential wallet and specify the recipient email in the “Recipient Email” field on the “Document sharing” form. This will send an email to the recipient with the link to access the document.

How do I know my document or credential reached its destination?

When you first share a document, a notice appears in the top right hand corner of your screen to let you know your share was successful. Also, when you open a document or credential in your MyCreds™ account, you will find a summary at the top right part of your screen that is called “History”. Click on this to see the summary of actions you took for that document.

How do I cancel sharing of my document?

Go into your MyCreds™ account, click on “Sharing” (located in the left navigation bar), and make adjustments by clicking on “Disable”. This button is located on the far right side of any document or credential in your MyCreds™ account. You can also extend and change the time period for access through the same “Sharing” link.

Note: it is not possible to cancel a share of a document after you have sent it to someone.

Profile Settings and Linking Accounts

I want to link a college or university account in my profile in MyCreds™, but they are not on the drop-down list

If your provider is not on the list, use the “E-mail Accounts” => “+ link another email “ option to link accounts.

Ordering hardcopies

I need hardcopy documents. Can you help?

For ordering hardcopies, you need to contact your college or university. Only digitized versions are available in the MyCreds™ credential wallet.

Charges and Payments

I have a question related to the cost for a document. Who can I speak with about fees?

When paying for a transaction within MyCreds™, the fee is processed using Stripe. However, the actual document fees are set by your college or university or the organization that issued your document. They set these fees in accordance with their governance protocols. MyCreds™ does not determine these fees. Please contact your college or university or the organization that issued your document for more information.

I’m having trouble processing the Stripe fee payment. What should I do?

Entering the billing address postal code of the credit card you use is a requirement for use of the MyCreds™ payment system. If your credit card is rejected, please double check your entries and ensure the correct billing address postal code for that card is inputted. We recommend you also ensure the correct email is provided.

In order to use the online system, you also need to code in the CVC number which is the three or four digit number located on the back of your card.

Try to process your payment using another credit card. Sometimes it helps to refresh the browser.

If the payment still won’t work, contact your school’s Registrar’s Office for help or the organization that issued your document. Neither ARUCC or MyCreds™ can access and see your personal credential wallet information or your personal payment transaction. Only your school or the organization that issued your document is in a position to provide you with alternatives or triage the matter to the appropriate support team so that it can be further investigated.

What kind of cards can I use for payment?

You can use any card Stripe accepts that can process online transactions, including Visa, MasterCard, Maestro, American Express, Google Pay, and Apple Pay.  To process a payment through Stripe you must enter the CVC number, which is available on the back of your card.

There is an error in my document. Can I get a refund?

Your institution is responsible for all document content. The MyCreds™ team cannot access these documents for privacy reasons and is not able to issue a refund. Whether it is a case of an administrative error (e.g., data entry) or a matter of timing (e.g., an institution has not yet loaded information), please contact your institution for resolution.

I shared my document incorrectly. Can I get a refund?

The MyCreds™ team is not able to issue a refund for sharing errors resulting from entering an incorrect email address or selecting the wrong organization. Therefore, please ensure you enter the correct information at the point of sharing.

Document content

I have a question about the content of my qualification documents (misspelled names, missing subjects/grades, etc). What should I do?

Your college or university is responsible for the content of the documents issued to you. MyCreds™ has no access to change any content on your documents.

Please contact your college or university for assistance.


MyCreds™ | MesCertif™

Please direct all enquiries regarding MyCreds™ to mycreds@oldscollege.ca. This includes any questions related to fees, refunds, and functionality of the system. The Registrar's Office is best positioned to respond to your needs. We look forward to supporting you. 

What is MyCreds™ | MesCertif™?

MyCreds™ | MesCertif™ is owned by the Association of Registrars of the Universities and Colleges of Canada (ARUCC). It is a national credential wallet for post-secondary learners that has been created by Canadian higher education leadership. It represents an example of how ARUCC and Canadian colleges, institutes, and universities are committed to ensuring official and secure document exchange and adhering to the Groningen Declaration Network (GDN) principles, which emphasize, “Citizens worldwide should be able to consult and share their authentic educational data with whomever they want, whenever they want, wherever.” ARUCC became a signatory to the GDN principles in 2015 and Olds College became a signatory in 2021.

Why did the Olds College join the MyCreds™ | MesCertif™ network?

The benefits to students and graduates are enormous. Not only does an individual have stronger control over who their documents are shared with, documents issued through the network are authentic, tamper-evident, and legally valid. Additionally, it will eliminate the time in processing your request, the time frame in mailing or couriering your document, the cost of couriering your document if your request is urgent, the potential of lost documents and, once issued, you will have 24/7 access to your documents.

How do I know my documents are secure and that my privacy is protected?

Documents are issued via the platform and stored securely in MyCreds™ | MesCertif™. Your data remains under the control of Olds College and this information can only be accessed by you, Olds College, and with whomever you choose to share your documents with.

How will the receiver of my document know the document is authentic?

Documents issued through MyCreds are authentic, tamper-evident, and legally valid. The underlying MyCreds system has been independently tested by security experts. MyCreds documents contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.

An authentic document will always have a blue-ribbon symbol that validates that the document has not been altered after it has been downloaded.

If a document has been altered or if the digital signature is not authentic, a symbol with a red cross will signify the document is not valid.

What documents will be issued through the MyCreds™ | MesCertif™ network?

The Olds College will be taking a phased approach to the documents that will be issued via the MyCreds™ | MesCertif™ network.

Please refer to the schedule below for more information. This schedule will be updated as documents become available.

Document

Anticipated Availability

Official Transcript

Once transcripts are uploaded you will receive an email link to access it when it is issued.

Available

Verification of Enrolment

Available

Verification of Graduation

Winter 2022

Continuing Education Badges

Available

Continuing Education Certificates

Available

International Student Offer of Admission

Summer 2022

Digital Parchment

Winter 2022

Co-Curricular Recognition Badges

Winter 2022

Third Party requests for information*

Fall 2022