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learning commons

Getting Started

How to Login on College Computers - Students
  • Go to any of the Olds College campus computers
  • Turn it on and hit the enter button to access the login screen 
  • The username will be your Student ID number, with all the zeroes (e.g 000123456)
  • Enter your password - it is the same as the one for your email and Moodle
  • Hit enter or the little arrow beside the password box to login

Please note that if you enter your password wrong three times it will lock your account. To unlock your account please got to mypassword.oldscollege.ca and click Unlock My Account or call the Service Desk @ 403-507-7777

How to Login on College Computers - Staff
  1. Press Ctrl + Alt + Delete to unlock the computer
  2. Type your username - this will be your firstInitialLastName, John Doe: jdoe
  3. Type your password. This will be provided by IT Services.
  4. Click the arrow button to log in to the Olds College "WIN" domain
Setting Up A Softphone/Computer phone with headset

Install Avaya Communicator on Computer

  1. Go to V:\Apps drive.
  2. Doubleclick on the "Avaya Communicator Installer" file
  3. Wait for the program to install.

Login to Avaya Communicator

  1. Launch Avaya Communicator
  2. Click on grey "Not Logged In" wording
  3. Enter extension number
  4. Enter password (phone ext 7777 if you do not know the password)
  5. Press Return
  6. You are now logged in.

Connecting Softphone Headset

  1. Connect power supply to charger base and plug in.
  2. Switch headset on and put headset in to charger (the indicator light on the headset will flash white to indicate the headset is charging, will town solid white when fully charged).
  3. Insert USB stick/adapter that came with your headset into a free USB Port on you computer (the indicator light on the adapter will be solid red to indicate it is powered on and will turn solid green when it connects) to the headset.
  4. Your headset is now connected.

Setting Up Avaya Communicator Preferences

  • Open and login in to Avaya Communicator
Avaya Communicator Bar
  • Click on the 3 horizontal lines at the top of the Communicator window.
  • Choose Settings
Avaya Communicator Settings
  • Click on the Audio tab in the left hand menu
  • Click on the drop down arrow for the Microphone option and choose either "Transmit (USB Audio Device)" or "Transmit (Plantronics Headset)"
  • Click on the drop down arrow for the Speaker option "Speakers (USB Audio Device)" or "Speakers(Plantronics Headset)"
  • Ensure there is a checkmark in the box next to "Ring on incoming calls"
  • You can also choose to hear the phone ring on an additional device by putting a checkmark in the box next to "Ring additional device" and choosing the device/speakers you wish to hear ring.
Avaya Audio Settings
  • Click Okay when you have made the changes.
Setting Up Your Voicemail

9608 Telephone

9608 Phone

In order to access your voicemail, you will need to log into your mailbox.  

  1. Lift receiver
  2. Press the Message Envelope button
  3. Select Messages to listen to your messages

Please note: The first time you log into your voicemail, you will be prompted to change your password – just follow the prompts.

Record or Change Voicemail Greeting

  1. Lift receiver
  2. Press the Message Envelope button
  3. Select Greeting to record your greetings

1100 Series Telephone

Nortel 1100

In order to access your voicemail, you will need to log into your mailbox.  

To initialize your voicemail:

  1. Lift the receiver
  2. Press the button below Msgs
  3. Enter new password and press #
  4. Re-enter password and press #
  5. Press 1 to record name and 1 to end recording
  6. Press # to accept

Record or Change Voicemail Greeting

  1. Lift receiver
  2. Press the button below Msgs
  3. Press 3 for Greetings
  4. Press 1 to change greeting then enter the greeting # you wish to change (dial 1)
  5. Press 1 to change recording
  6. Record new greeting
  7. Press # to accept or press 1 to edit

Softphone/Computer Phone with Headset

W440 Plantronics Headset


To initialize your voicemail:In order to access your voicemail, you will need to log into your mailbox.  

  1. Put on Headset
  2. Click the voicemail icon (this will dial your voicemail)
  3. Enter your mailbox (extension) number followed by #
  4. You will be prompted to enter your original password (initial passwords are set to 0000) followed by #
  5. Enter new password and press #
  6. Re-enter password and press #
  7. Press 1 to record name and 1 to end recording
  8. Press # to accept
  9. Press Red Phone icon to hang up.

Record or Change Voicemail Greeting

  1. Put on Headset
  2. Click the voicemail icon (this will dial your voicemail)
  3. Enter your mailbox (extension) number followed by #
  4. Enter your password followed by #
  5. Press 3 to change your greeting
  6. Follow voice prompts to record, playback and approve greeting
  7. Press Red Phone icon to hang up.

Notes:

1. You can use your keyboard to dial the numbers or the small on screen key pad

Playing Voicemail Messages

9608 Telephone

9608 Phone
  1. Lift receiver
  2. Press message envelope button
  3. Use arrows to highlight Listen
  4. Press the OK button or the button below Select
  5. Use arrows to highlight New
  6. Press OK button or the button below Select

1100 Series Telephone

Nortel 1100
  1. Lift receiver
  2. Press button under Msgs
  3. Press 2 to listen to messages
  4. Press *3 to delete a message

Softphone/Computer & Headset Telephone

W440 Plantronics Headset
  1. Put on Headset
  2. Press voicemail icon
  3. Enter extension number followed by #
  4. Enter voicemail password followed by #
  5. Press 2 to listen to messages
  6. Press *3 to delete a message

Notes:

  1. You can use your computer keyboard or the small onscreen keypad to enter numbers.
Call Forwarding

9608 Series Telephone

9608 Phone

Forwarding Your Phone

To forward your phone you need to do the following while the phone is not in use.

  1. Press the button with the right arrow/cursor (circle of buttons) until you see Call FWD in the screen.
  2. Press the button under Select
  3. Enter the phone number (for an external phone, you will need to put a 9 in front of the phone number)
  4. Press the button under Save.

If successful you will see "DG" on your phone display - on the same line as your name.

Cancelling Call Forwarding

  1. Press the button with the right arrow/cursor (circle of buttons) until you see Call FWD in the screen.
  2. Press the button under Select
  3. Call Forwarding is now cancelled

If successful you will see "G" on your phone display - on the same line as your name.


1100 Series Telephone

Nortel 1100

Forwarding Your Phone

  1. Press the button next to CFWD 
  2. Press the button under Edit
  3. Enter the phone number (for an external phone, you will need to put a 9 in front of the phone number)
  4. Press the button under Save
  5. Press the button under Enable

If successful you will see "Forwarded>9999999999" on your phone display.

Cancelling Call Forwarding

  1. Press the button next to CFWD
  2. Press the button under Disable

If successful you will see the message "CFWD cancelled".


 

Softphone/Computer & Headset Telephone

W440 Plantronics Headset

Forwarding Your Phone

To forward your phone you will need to send an email to itsupport@oldscollege.ca with the following information:

  1. Extension number to be forwarded.
  2. Phone number that the extension is to be forwarded to.
  3. Date/time call forwarding to start.
  4. Date/time call forwarding to end.

Printers

There are a number of printers on campus and you can print to any of them, depending on the location of the printer and the access restrictions on your College ID card. If you experience any problems when using the printers, browse the FAQ: Printing or contact the Learning Commons.

 

Printers Main Page

Printing from iPad/Mac (Google Cloud Printer)

Olds College Install Google Cloud Printer into your Google Account

  • On your iPad/Mac, enter the following URL address into the Google Chrome App web browser:

https://goo.gl/mwVRV1

When presented with the following web page:

GoogleCloudPrint1.jpg
  • Click "Add Printer"

That is it! Now from any Google Application you can select Print to Google Cloud Print. See additional help below for using with Google Chrome, or from Google iPad Apps.


Print from Google Chrome

GoogleChrome.jpg

To Print from Google Chrome, open the Chrome Print Dialog, select "Print to Google Cloud Print" from the destination dropdown, and click "Print". See the Google help page for further information.

Print from Mobile Web Docs/Gmail

GoogleDocs.jpg

To print from Gmail and Docs in your mobile web browser, open the drop down from any document or email and tap Share & Export, then tap "Print" to open the Google Cloud Print Dialog.


Upload and Print a Document

From google.com/cloudprint, click the red Print button and select "Upload File to Print".

Open the file in Google Docs and send to printer.

 

 


Retrieving your Printout

After you have printed your document, head to the Library Main Floor printers and swipe your printer card to release the print out.


Check your Print Job Status

There are two locations that you can see the status of your print job.

The first checkpoint is the Google Cloud Print: https://www.google.com/cloudprint#jobs

Olds College uses PaperCut to track and charge for printing. You can control your print jobs from here as well: https://printers.oldscollege.ca:9192/


Retrieve Print Job

Using your Student ID card, swipe at the Library Floor printer to release the print job.

 

Printing from Personal Computer (Non Olds College)
Papercut Login.jpg
  • Within the left-side menu, choose: Web Print

Papercut WEB Print.jpg

  • Choose Submit a Job.

PapercutSubmitJob.jpg
  • Choose the printer you wish to print to and press: Print Options and Account Select >>

PapercutPrinterSelect.jpg

  • Choose number of copies and press: 3. Upload Documents >>.

PapercutCopies.jpg
  • Upload the document by pressing: Upload from computer or Drag files. Press Upload & Complete >>.
PapercutUpload.jpg

iPads / Phone / Apple TV

This section will help you find assistance if you ever encounter issues with your iPad. Most times the Olds College Learning Commons team is able to provide assistance, in the event we are unable to provide a solution, please review the information on this page.

New to the iPad?

Start here: http://www.apple.com/ca/support/ipad/

Apple Support:

For hardware support regarding your iPad, we suggest contacting Apple Support at: http://www.apple.com/ca/support/ipad/contact/ for a listing of the available support options. *Please be advised if your device has damaged caused by accident, abuse, misuse or other types of accidental causes, there may be a fee to repair/replace your device.

Review this page for warranty coverage information:http://www.apple.com/legal/warranty/.

Check your Apple device service and support coverage:https://selfsolve.apple.com/agreementWarrantyDynamic.do

How to Add Email to iOS/Android

For iOS device:

  • Go to settings (gears) and scroll down to Mail, Contacts, Calendars
  • Add account. Select Exchange.
  • Enter your Email address and password. i.e. firstname.lastname@oldscollege.ca
  • Enter description. i.e. from 'Exchange' to 'Olds College Email' (or copy your email address)
  • Click Next. It will be verifying.
  • It will show more:
  • Enter Server: m.google.com
  • Enter Username: firstname.lastname@oldscollege.ca (has to be full email address)
  • Click next. Done!

 

 

For Android users:

  • Go to Apps and select the Email app
  • Press menu (3 horizontal bars), select Manage Accounts then the + sign icon at the top of the screen. 
  • Enter full email address: firstname.lastname@oldscollege.ca and password
  • Select Manual Set Up (Next)
  • Select Microsoft Exchange when prompted for “What type of account is this?” 
  • For Domain/Username, enter full email address again: firstname.lastname@oldscollege.ca (On some devices, the Domain/Username may be pre-populated incorrectly and should be erased.)
  • For Exchange Server name. Enter: m.google.com
  • Make sure box Use secure connection (SSL) is checked
  • Select Next
  • Select desired account options for inbox checking frequency, number of days to synchronize, send email by default, notifications and contacts/calendar sync. Select Next
  • Depending on device you may be prompted for account colour and account name
  • Select Activate and your email is set-up and ready to go! 

 

Note: 

There are benefits for setting your email up through Exchange:

  • you get push notifications - email is sent to you as it happens, not when it checks for emails periodically, and
  • allows us to wipe the phone should it get lost or stolen. This is important to us, so that we can protect our Olds College email accounts (yours) from abuse.

 

Sync Multiple Calendars on iPad/iPhone

Google Sync can sync up to 25 Google Calendars with the Calendar app on your iOS device (your iPhone, iPad, or iPod touch).

To select which calendars to sync to your iOS device, follow these steps:

Open the Chrome or Safari browser on your device and go to:

https://m.google.com/sync/settings/

Select calendars to sync to your iPhone/iPad/iCal

*Select 'iPad' or what shows up that you wish to sync.

___________________________

If there is nothing to click on then follow either step 1 or 2 below and then carry on. 

1.

Add your account using Exchange(see Setup Profile tab) (not Google). Set up using these instructions to transfer over to Exchange. 

Note: The Exchange connector is a push technology and message will appear as soon as they appear on the server. The Google connector on iOS is a fetch technology that has the shortest time between fetches of 15 minutes.

 

2.

Use this website to access the menu:https://www.google.com/calendar/iphoneselect  

___________________________

Sign in with your account and select your device from the list of devices you've set up for Google Sync.

Select the calendars you want to sync, and tap Save.

 

Experiencing setup or sync issues? See the Known Issues page.

Apple TV

Apple TV Help

Apple TVs were introduced to instructors to provide another tool for teaching and sharing information. This article assists users who using the Apple TV at Olds College including setting up and Frequently Asked Questions (FAQ) section.

New to the Apple TV? Start Here.

First-Time Setup: The Apple TV comes with:

  • 1 - AC power cord
  • 1 - Apple remote
  • 1 - Apple TV

The Apple TV looks like this: Apple TV at a glance.

Each room has either an HDMI or a blue VGA cable and sometimes both (if you are going to use the VGA, you will need a the HDMI-to-VGA converter provided - please see the photo below).

AudioVGA

 

Step 1: Connect the cables.

Apple TV Back

**The Apple TV will automatically power on when the power is connected.**

Step 2: Connect the wired internet to the Apple TV (most times a blue cord).

Note: While the Apple TV can see the OldsCollegeSecure WiFi network, there are compatibility and authentication factors preventing the Apple TV from successfully connecting to the Olds CollegeSecure WiFi network.

 

 

Follow the setup wizard by selecting the language, choose whichever option for collecting diagnostic information from Apple.

The Apple TV is now ready to use.

Connect an iPad to the Apple TV:

Please ensure the Apple TV is connected using the wired internet cable. On the iPad, please connect to OldsCollegeSecure WiFi network. If your iPad hasn't been connected to the OldsCollegeSecure WiFi, it will ask for your Olds College username and password used for your computer account.

Misplaced the remote? Pair an Apple remote here.

Additional questions? Apple Support Website or please feel free to contact Olds College IT Department at: 403-507-7777 (off-campus), Ext: 7777 (on-campus), Email: itsupport@oldscollege.ca during service hours.