Veterinary Medical Receptionist

Do you enjoy working with people and share a love for animals? The Veterinary Medical Receptionist (VMR) provides client care as the “face of the practice” and hands-on animal care to farm and companion animals, both large and small. The Veterinary Medical Receptionist certificate is currently offered in two delivery methods:

On-Campus Delivery

This 8-month certificate program begins in September and culminates with a three week industry practicum. During their studies, VMR students will learn to understand the importance of the VMR role. We recommend you seek a job shadowing opportunity at your local veterinary clinic.

Online Delivery

Complete the VMR program from home! Running from September to August, students will gain their certificate through a combination of distance learning, and an industry practicum.

Admitted students should be aware of occupational programs where potential for exposure to animals with disease/infection is high. Please read more about program specific Immunization Information.

What will you learn?

Students in the Veterinary Medical Receptionist program will learn a variety of office administration and veterinary medicine skills that will train you to become a valued member of a veterinary team. Skills students learn include:

Explain veterinary procedures, protocols and materials
Complete veterinary pharmaceutical procedures as directed by a veterinarian
Explain infectious diseases and prevention
Identify common breeds, behaviour, and handling of selected species
Identify the animal systems and components of animal health management
Interact professionally with clients and staff
Utilize appropriate software
Produce professional documents
Provide veterinary customer service and client education
Communicate effectively within the animal health industry

View Program Outline

Program Details

Credential: Certificate

Length of Program: 1 Year

Method of Delivery: Online or On-Campus Delivery

Directed Field Study/Work Term/Practicum: A 3-week (160 hours) practicum is completed at the end of the program.

Program Intakes: Fall Intake (September Program Start)

Program Dates: Please visit our Dates & Schedules page to confirm start and end dates of your desired program and confirm campus closures.

Applications Open: October 1 for the Fall Intake

Selection Process for Admission: First qualified, First accepted

Tuition, Mandatory Fees, Books, and Supplies: Please refer to the current Fee Schedule for details.

Online: Tuition: $4,885 / Fees: $1,220 / Books & Supplies: $800
On-Campus: Tuition: $5,020 / Fees: $1,440 / Books & Supplies: $800

* Please note that international students pay 3.5 times the domestic tuition amount. These fees are provided as estimates only for the purposes of budgeting. All students should refer to the Fee Schedule for the most accurate information and all fees are subject to change.*

Admission Requirements

50% or better in English Language Arts 30-1 or 30-2
50% or better in Math 20-1 or Math 20-2
50% or better in one of Biology 20, Chemistry 20, or Science 20
Meet the English Language Proficiency Requirement

Academic Upgrading and High School Applicants: Applicants currently in high school or who are completing academic upgrading must submit proof of enrollment and any available interim/midterm marks. Final marks must be submitted within one month following the completion of the course(s) and no later than one month prior to the program start date.

Alternate Admission Option: Alternate Admission status may be offered to applicants who have not or will not complete one of the academic admission requirements. To be considered under Alternate Admission Status, applicants will be asked to provide the following:

(Required) Transcript(s) showing any completed high school and post-secondary courses
(Required) Letter of Introduction and Intent, outlining the following:
- Introduce yourself
- Indicate why you wish to enrol in the program
- Elaborate on your career goals
- Detail your experience relevant to this program and the industry
(Required) A resume of your work history, extracurricular activities, volunteer service, etc. for the last 5 years
(Optional) Include copies of any tickets and/or certificates you currently hold (e.g.: first aid, safety tickets, etc.)
(Optional) Letter(s) of reference from current or past employers/coaches/etc. (maximum of two letters)

*Submitting Alternate Admission material does not guarantee admission*

Directed Field Study Required: Students are required to complete a three-week (160 hour) practicum at the end of the program in order to successfully graduate.

Out of Province Applicants: Please refer to the Provincial Equivalency Chart for course equivalencies.

International Applicants

Olds College welcomes applications from international applicants and those who have completed their high school education outside of Canada. Please note, it is still necessary to meet all of the noted admission requirements, including English Language Proficiency. Further information can be found on our website under International Students.

International Students in this program will require a Co-Op Permit, a Study Permit and a Social Insurance Number for this program. Learn more on the International Students page.

Admitted Student Information

Program Dates

Find out when your term start and end dates are, so that you know when you are expected to be in attendance. For more information, please review the Program Dates & Fee Schedule.

Class Registration

You will be registered into your classes automatically. This will happen approximately 1 month prior to the start-date for your program. You will be notified once you have been timetabled into your courses. You will be able to see your class schedule in your My Olds College account. If you need to make any changes to your class registration, please contact the Office of the Registrar.

Technology Recommendation

It is strongly recommended that you come to Olds College with the following technology:

A laptop is preferred (Mac or PC)

As part of your student accounts, all students have access to Office 365 for the duration of their time with Olds College. To access this you just need to follow these steps:

Go to portal.office.com
Enter your Olds College email address and password
Once logged in there is a button on the right that says "Install Office Apps"

This will give you access to the full Office suite on your computer, for both Windows and Mac based platforms.

Materials & Supplies:

Required items to be purchased before the start of your program:

Minimum of two sets of scrubs (can be any colour or pattern)
Rubber boots (we recommend a regular pair and an insulated pair)
Indoor shoes to be worn in hospital areas

Required items to be purchased from the Olds College Campus Store:

light blue wrap

For those in the VMR On-campus program, information on other required textbooks and any further supplies will be provided as you attend each class. All books and supplies will be available during the first few weeks of classes in the College Campus Store.

Textbook Order Form

Other Important Information:

Dress Code: You are required to adhere to a dress code that includes wearing scrubs and wraps in the hospital areas and laboratories, coveralls on the farm, and no revealing, torn, or dirty clothes worn during classes.
Time Requirements: As this programs involves learning with animals, you will be actively involved in the animal care throughout the program. This includes week long rotations in teams (including weekends) caring for our cats and dogs. Students can expect to be on rotations 5-6 times each semester (September-December and January-April).
Physical Program Requirements: The VMR program is physically demanding and students must be in good health and be physically capable of performing the program requirements.
Student Clubs: Animal Health Club
Immunization Requirements: This program requires specific immunization requirements. Learn More
Exam Invigilation: VMR Online will require you to write invigilated exams ( for a fee) at approved test centres. More information will be provided in the first week of classes.