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Technical Support

We offer technical support for students including assistance with software, devices, passwords and more. We also offer several online resources including Olds College accounts, passwords and app support.

Information and Technology Services Use Agreement

This document outlines acceptable and unacceptable uses of Information and Technology services provided at Olds College.

Information and Technology Services Use Agreement

Borrowing Devices

The Learning Commons has a number of laptops and iPads that can be borrowed on a first come, first served basis. To borrow a laptop or iPad, bring your student ID card and ask at the front counter in the Learning Commons.

Frequently Asked Questions

  • Guests can connect to our free, public, wireless network called OldsCollegeWifi. This network provides internet access only and is the easiest network to connect to, with no password requirements.

    Students and staff can connect to our secure wireless network, called OldsCollegeSecure. Use your Olds College username and password to connect. This network will provide access to printers, projectors and network storage.

  • Each student receives $5 of printing credit to their accounts at the beginning of each semester.

    Students are charged a fee for printing based on the fee schedule below. The fee is automatically deducted from the student’s printing account. Once your printing credit is used up, you can purchase further printing credit at the Learning Commons front desk.

    Button Text>Olds College Printing Services

  • Go to:https://mypassword.oldscollege.ca/

    Click on Change My Password to change your password.

    Click on Reset Password to reset your password.

  • If you enter an invalid password for your email or network account three times, you account will become locked. To unlock your account do the following:

    Go to: https://mypassword.oldscollege.ca/

    Click Unlock my Account

    Enter in current active Olds College username:

    • Staff: firstInitialLastName: jdoe
    • Student: Student ID including all 0’s: 00001234.

    Enter current password for account.

    Answer all verification questions.

    Click the Unlock your account button, your account will be unlocked if it is locked