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COVID-19 Updates: FULL DETAILS

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Technology

We offer technical support for students and staff including assistance with software, devices, passwords and more. We also offer several online resources including Olds College accounts, passwords and app support.

Borrowing Devices

The Learning Commons has a number of laptops and iPads that can be borrowed on a first come, first served basis. To borrow a laptop or iPad, bring your student ID card and ask at the front counter in the Learning Commons.

Learn More

 

Information and Technology Services Use Agreement

This document outlines acceptable and unacceptable uses of Information and Technology services provided at Olds College

Information and Technology Services Use Agreement

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Need Assistance?

Service Desk
403.507.7777
ITsupport@oldscollege.ca

Account Issues or Password Troubles

Support Form

Please visit our technical support guide if you have difficulties for our self service options: libguides.oldscollege.ca/technicalsupport

In accordance with elevated restrictions from the Government of Alberta and Olds College health and safety, the Learning Commons Space is closed until further notice.

Virtual service hours are:

Monday to Friday8:00 a.m. - 8:00 p.m.


Located in the Learning Resource Centre (LRC)

For service please call 403-507-7777 or email either itsupport@oldscollege.ca, or library@oldscollege.ca

Online Resources

OC Account

Accessing your Olds College Accounts

Need help logging into your OC Account for the first time? Learn More

myOC account

My Olds College

View your timetable, tuition & fees, grades update your personal information and obtain tax receipts. Learn More

Olds College email accounts

Email

Every Olds College student and employee has an Olds College email account. Learn More

Olds College Moodle

Moodle

Use moodle to access all your course information, including timelines, assignments and grades. Learn More

Google Guides

Google

Learn how to utilize Google Drive, Docs, Sheets, Slides, Calendar and Hangouts. Learn More

Olds College passwords

Passwords

How to access your passwords for all your Olds College accounts. Learn More

Mobile Security

Mobile Security

Learn how to protect your identity and the security of your personal mobile devices. Learn More

Frequently Asked Questions

How do I connect to Olds College Wifi?

Guests can connect to our free, public, wireless network called OldsCollegeWifi. This network provides internet access only and is the easiest network to connect to, with no password requirements.

Students and staff can connect to our secure wireless network, called OldsCollegeSecure. Use your Olds College username and password to connect. This network will provide access to printers, projectors and network storage.

Do I have to pay to print?

Each student receives $5 of printing credit to their accounts at the beginning of each semester.

Students are charged a fee for printing based on the fee schedule below. The fee is automatically deducted from the student’s printing account. Once your printing credit is used up, you can purchase further printing credit at the Learning Commons front desk.

Current Printing & Copy Rates

  • 8.5 x 11 (Greyscale) $0.06/side
  • 8.5 x 11 (Colour) $0.10/side
  • 8.5 x 14 (Greyscale) $0.07/side
  • 8.5 x 14 (Colour) $0.11/side
  • 11 x 17 (Greyscale) $0.12/side
  • 11 x 17 (Colour) $0.20/side

Submit a Print Request

How do I change or reset my Olds College password?

Go to: https://mypassword.oldscollege.ca/

Click on Change My Password to change your password.

Click on Reset Password to reset your password.

How do I unlock my Olds College account?

If you enter an invalid password for your email or network account three times, you account will become locked. To unlock your account do the following:

Go to: https://mypassword.oldscollege.ca/

Click Unlock my Account

Enter in current active Olds College username:

  • Staff: firstInitialLastName: jdoe
  • Student: Student ID including all 0’s: 00001234.

Enter current password for account.

Answer all verification questions.

Click the Unlock your account button, your account will be unlocked if it is locked

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